⚠️ Independent Service Notice: We are an independent technical support provider and are not affiliated with Netgear, Orbi, or any official brand. By using our services, you agree to these Terms and Conditions.
1. Acceptance of Terms
By accessing our website, calling our support line, or using any of our services, you agree to be bound by these Terms and Conditions. If you do not agree, you may not use our services.
2. Service Description
Netgear Support provides independent third-party technical support services for Netgear routers, WiFi extenders, and Orbi mesh systems including:
- Router setup and configuration assistance
- WiFi extender installation and optimization
- Orbi mesh system setup and troubleshooting
- Internet connectivity troubleshooting
- Firmware update assistance and network optimization
3. Independent Provider Disclosure
We are an independent, third-party technical support company. We are not affiliated with, endorsed by, or connected in any way to Netgear Inc., NETGEAR, Orbi, or any other brand whose products we support. All product names are the property of their respective owners.
💡 Customers should be aware that free support may be available directly from Netgear Inc. at their official website (netgear.com). Our services are independent, fee-based support services.
4. Payment Terms
4.1 Service Fees
Our services are fee-based. Prices will be clearly disclosed before any charges are incurred. By proceeding with service after being informed of fees, you authorize payment.
4.2 Payment Methods
We accept major credit cards and other payment methods as disclosed at time of service. All transactions are processed securely.
4.3 Refund Policy
If a technical issue is not resolved within a reasonable timeframe and effort, you may request a full refund within 24 hours of the service session. Refunds are processed within 5–7 business days.
5. User Obligations
- Provide accurate and complete information about your devices and issues.
- Only request support for devices you own or are authorized to manage.
- Not use our services for any unlawful or unauthorized purpose.
- Maintain a secure password for any accounts created with us.
6. Remote Access Authorization
When you authorize remote access, you confirm you are the owner/authorized user, you can terminate the session at any time, and our technician will only access what is necessary to resolve your specific issue.
7. Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for indirect, incidental, or consequential damages.
- Our total liability for any claim shall not exceed the amount paid for that specific service.
- We are not responsible for pre-existing hardware defects or ISP outages.
- We are not liable for data loss; customers should back up data before remote sessions.
8. Warranties and Disclaimers
Our services are provided "as is." We make reasonable efforts to resolve issues but do not warrant that all issues can be resolved in a single session or that results will meet all expectations.
9. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes are effective immediately upon posting. Continued use constitutes acceptance of modified terms.
10. Governing Law
These Terms are governed by the laws of the United States. Any disputes shall be resolved through binding arbitration per the American Arbitration Association's rules.